[Hiring] Corporate Travel Consultant @BCD Midmarket Holdings
Corporate Travel Consultant @BCD Midmarket Holdings
Customer Service
Salary usd 20 - 28 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Corporate Travel Consultant @BCD Midmarket Holdings

3d ago - BCD Midmarket Holdings is hiring a remote Corporate Travel Consultant. ๐Ÿ’ธ Salary: usd 20 - 28 per hour ๐Ÿ“Location: USA

Role Description

Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.

  • Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
  • Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
  • A high volume of monthly transactions is required.
  • Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
  • Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
  • Email monitoring and response.
  • Special Projects as assigned.

Qualifications

  • Minimum of four (4) yearsโ€™ corporate travel experience is required.
  • Knowledge of travel agency operations is required.
  • Ability to work shifts to cover extended hours.
  • Advanced knowledge of Sabre reservation system is required.
  • Proven ability to handle multiple priorities simultaneously.

Requirements

  • Exceptional oral and written communication skills.
  • Possess a passion for serving customers with proactive solutions.
  • Effective strong consultative selling skills and the ability to listen to the customersโ€™ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
  • Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
  • Excellent critical thinking, analytical, and problem-solving skills.
  • Knowledge of corporate travel technology products.
  • Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
  • Ability to respond to change.
  • Ability to embrace diversity.
  • Professional manner and appearance.
  • Effective organizational and time management skills.

Benefits

  • Typical corporate hours are Monday-Friday. Scheduled hours may be between 7am-9pm.
  • Additionally, there are opportunities for four 10-hour shifts covering weekends.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Corporate Travel Consultant @BCD Midmarket Holdings
Customer Service
Salary usd 20 - 28 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
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