[Hiring] Corporate Travel Agent, Online Support @AAA Mid-Atlantic

Role Description

AAA Club Alliance is currently seeking a Corporate Travel Online Support Agent to join our Corporate Travel Division in downtown Cincinnati, OH. In this position, you will be responsible for helping and assisting callers with their online product questions, working the online ticketing queues, as well as updating or modifying miscellaneous items within a company online site.

If you enjoy a fast-paced and cutting-edge work environment, while interacting with a distinguished member base, there’s never been a better time to work for AAA!

• Answering Calls
• Reset Passwords
• First time user assistance – walk through, assistance finding flights, hotel, car, etc.
• Research when call advises lower fare found on alternate site
• Cancelling reservations
• Ticketing Queue
• Issue all online tickets that are not set up with auto ticketing
• Support of auto ticketing
• Reservations Remarks to agents
• Split tickets
• Unused tickets
• ResQCX errors (missing report info, invalid credit cards)
• Ticketless reservations
• Work the schedule changes
• Automate minor changes, continue to work “over 15 minute” changes
• Re-accommodate Misconnects
• Re-issue when necessary
• Email new flights

• Profiles
• Modify/delete as requested
• Run test to sync profiles to Sabre
• Remove duplicate profiles
• Update company sites
• Change/modify site settings
• Travel policy update
• Testing sites

Qualifications

• Experience in corporate travel industry or customer service industry
• Recent experience with Sabre systems (REQUIRED)
• Knowledge of managed online booking systems (Concur, DEEM) preferred
• Knowledge of corporate travel programs and travel terminology
• Strong customer focus and a sense of urgency
• Excellent Communications Skills
• Team Player
• Interpersonal skills – ability to develop and maintain strong relationships
• Self-starter with ability to work independently with little supervision
• Ability to manage multiple complex projects concurrently

Requirements

• Must live within our territory to be considered
• Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, West Virginia

Benefits

• A competitive starting hourly rate of $19.94 - $32.00; depending upon experience and geographical location
• Comprehensive health benefits package
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match
• Complimentary AAA Premier level membership
• And so much more!

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!