[Hiring] Corporate Senior Travel Advisor @Direct Travel

Role Description

As a key member of the Corporate Operations team, the Senior Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. This is a fully remote position - Hours: 9am to 6pm PST (Monday to Friday).

• Completes international travel arrangements for clients which may include air, hotel, ground transportation, and rail.
• Supports one account.
• Operates within detailed procedures.
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues.
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit.
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.

Qualifications

• Minimum 10 years of corporate consultant experience.
• Ability to create domestic multi-segment, multi-destination itineraries.
• Must demonstrate industry knowledge.
• Proficiency in one or more CRS.
• Ability to meet and exceed required performance standards.
• Excellent customer service skills required.
• Excellent verbal and written communication skills required.
• Minimum knowledge of Outlook skills and basic Microsoft platforms.
• Must be able to lawfully work within the US and have unrestricted work authorization for US.

Requirements

• Minimum 5+ years’ experience in the travel industry.
• Ability to change/create international multi-segment, multi-destination itineraries.
• Demonstrate industry knowledge and keep up to date on locating resources.
• Proficiency in Sabre 5+ years GDS systems.
• Basic knowledge of MS Office platform.
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Benefits

• In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program.
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Company Description

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.