[Hiring] Coordinator II, Client Services @Advarra

Role Description

The Coordinator II, Client Services is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

Job Duties & Responsibilities

• Serve as the main Sponsor, CRO and PI site contact on assigned studies.
• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you.
• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation.
• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions.
• Document and execute client customizations as requested; process change requests for approved Protocols.
• Manage vendor relations and documentation for foreign language translations.
• Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error.
• Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt.
• Escalate any customer or timeline issues to management.

Qualifications

• Two (2) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook.
• Ability to effectively use proprietary system.

Preferred Qualifications

• Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility.

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation.
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions.
• Focus and attention to tasks and responsibilities.
• Verbal communication; listening and understanding, responding, and speaking.

Pay Transparency Statement

The base salary range for this role is $54,029 - $89,158. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.