[Hiring] Contingent Workforce Client Success Lead @GreenLight Workforce Solutions Inc

Role Description

We’re hiring a Client Success Lead to run day-to-day delivery for a large enterprise client. This is not an MSP role. You will not be managing a supplier bench. Instead, you will lead the operational execution of GreenLight’s services for the client — including EOR/AOR workflows, worker classification processes, global onboarding, lifecycle support, and escalations, while coordinating across GreenLight SMEs and internal teams.

You’ll be the client’s trusted operator: proactive, detail-oriented, calm under pressure, and strong in high-volume communication. You’ll also be tech-comfortable — able to work inside enterprise systems, collaborate with product/engineering partners, and continuously improve workflows.

What You’ll Do

• Own the Embedded Client Experience
  • Serve as the primary day-to-day operational lead for the client
  • Run weekly client operations meetings and manage ongoing stakeholder communication
  • Maintain strong relationships with program sponsors, HR, procurement, and hiring managers
  • Drive responsiveness and clarity in a high-volume, fast-paced environment
• Lead Onboarding + Worker Lifecycle Coordination (EOR/AOR)
  • Own worker orientation, communication, and “warm introduction” into the program
  • Coordinate onboarding pipeline across internal support teams (e.g., VMS data entry, I-9 documentation)
  • Stay in the loop on all worker lifecycle issues; drive resolution and bring in ER/HR SMEs as needed
  • Ensure smooth offboarding processes and proper documentation/closeout
• Drive Worker Classification & Compliance Workflow Throughput
  • Coordinate classification workflows and ensure the right stakeholders are engaged
  • Maintain visibility into compliance progress to proactively prevent escalations
  • Escalate and coordinate with internal compliance SMEs when issues arise
  • Help the program operate predictably across multiple countries and regulatory contexts
• Operational Escalation Management
  • Own operational escalations end-to-end with a tight line to CS leadership
  • Track issues, unblock dependencies, and ensure follow-through across teams
  • Maintain a clear “no dropped balls” system for the program
• Reporting & Program Visibility
  • Pull and share client reporting/dashboards using established templates
  • Communicate trends and program performance clearly to client stakeholders
  • Coordinate inputs for QBRs
• Systems + Continuous Improvement
  • Work comfortably inside enterprise tools (including VMS)
  • Identify workflow gaps and propose improvements (process + tech)
  • Surface product feedback and recommendations
  • Help develop or improve client-facing and internal user guides

What Success Looks Like

• The client experiences a world-class, high-trust customer partnership
• Onboarding and classification workflows move quickly, predictably and cleanly
• Escalations are rare, well-managed and resolved quickly
• Stakeholders feel informed and confident in the program
• Reporting is clear, consistent and reliable
• The program scales smoothly as global complexity increases

Qualifications

• Minimum 3 years operating within enterprise workforce programs (CW, HR ops, contingent workforce, or equivalent)
• Excellent written/verbal communication and strong client presence
• Experience with VMS platforms (strong preference for VNDLY) and comfort navigating enterprise workflows
• Hands-on experience with EOR/AOR, worker classification, and global compliance workflows
• Strong operational judgment and ability to prioritize deadlines and escalations
• High ownership, proactive follow-through and comfort operating in ambiguity
• Tech-savvy: you can work effectively with systems, templates, tooling and process automation

Preferred

• Global program experience spanning multiple countries and regions
• Experience improving SOPs, user guides, and repeatable operating rhythms
• CCWP certification, PHR or SPHR

Benefits

• Work directly with a top-tier enterprise client and a complex global program
• Combine high-touch service with technology to create a best-in-class client experience
• Join a small, senior team where you’ll have real ownership and visibility
• Help build the operating system for global independent work