[Hiring] Content Moderator @ModSquad

Role Description

Are you a skilled moderator who’s passionate about protecting youth communities? Do you thrive in the digital world and love supporting vibrant online communities for some of the world’s most beloved brands? If so, we want you to join our talented network!

As a Content Moderator, you will monitor interactions across social platforms to keep communities safe and respectful including:

• Monitoring activity: Keeping an eye on comments, messages, mentions, and posts to ensure the community stays active and on-topic.
• Enforcing guidelines: Applying community standards by removing inappropriate, offensive, or spam content.
• Escalating issues: Identifying and flagging sensitive concerns, customer complaints, or potential crises for the appropriate teams to address.
• Gathering insights: Tracking trends, frequently asked questions, or common complaints that can help improve user experience.

Requirements

• A dedicated laptop or desktop computer running Windows 11 or above
• Stable broadband internet connection of 25 MBPS or greater
• 8 GB RAM or better
• Must be willing to download and install ModSquad security systems on your computer and mobile phone
• Must be willing to undergo a background check and verify your identity

Schedule

• 24/7
• Weekly Hour Commitment: 20
• Start Date: June

Company Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.