[Hiring] Contact Center Specialist Level 1 @Markel

Role Description

The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution.
• Perform insurance verifications via outbound calls and the internet.
• Meet individual and team performance standards while maintaining good attendance and dependability.
• Show courtesy and professionalism on all calls to ensure a positive customer experience.

Qualifications

• Strong customer service orientation with active listening skills and a high attention to detail.
• Professional verbal and written skills.
• Ability to solve routine problems using established procedures.
• Ability to type a minimum of 25 WPM.
• Intermediate computer skills.
• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Prior experience with auto insurance or collateral protection insurance a plus.
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Benefits

• Competitive benefit programs that help meet our diverse and changing environment.
• Option to select from multiple health, dental, and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• PTO, corporate holidays, and floating holidays.
• Parental leave.

Company Description

Markel Group (NYSE – MKL) is a fortune 500 company with over 60 offices in 20+ countries, and is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

• We’re all about people.
• We win together.
• We strive for better.
• We enjoy the everyday.
• We think further.