[Hiring] Contact Center Specialist I @Markel

Role Description

The Contact Center Specialist Level 1 (Remote) will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.

Fully Remote | Monday-Friday 12pm-9pm CST

Essential Job Functions

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution
• Perform insurance verifications via outbound calls and the internet
• Meet individual and team performance standards while maintaining good attendance and dependability
• Show courtesy and professionalism on all calls to ensure a positive customer experience

Qualifications

• Strong customer service orientation with active listening skills and a high attention to detail
• Professional verbal and written skills
• Ability to solve routine problems using established procedures
• Ability to type a minimum of 25WPM
• Intermediate computer skills

Requirements

• High school diploma or equivalent
• Minimum one year of customer service experience
• Prior experience with auto insurance or collateral protection insurance a plus
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Benefits

• Competitive benefit programs that help meet our diverse and changing environment
• Multiple health, dental and vision insurance plan options
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO, corporate holidays and floating holidays
• Parental leave