[Hiring] Contact Center Specialist @Greenville Federal Credit Union

Role Description

Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting position offers the opportunity to be a key player in assisting our members with their financial needs.

As a Contact Center Specialist, you will:

• Provide exceptional service and build relationships with members.
• Assist members with troubleshooting online banking issues.
• Help with credit and debit card maintenance.
• Educate members about products and services.
• Resolve member complaints effectively.
• Record interactions accurately in our CRM system.
• Stay updated on credit union policies and procedures.
• Engage in continuous learning and exceed performance targets.

Qualifications

• Proficiency in MS Word, Excel, and Outlook.
• Up to one year of service or sales experience in a retail or contact center setting.
• High school diploma or GED equivalent.
• Excellent communication skills.
• Ability to articulate complex financial information clearly.
• Empathy and understanding in addressing member needs.

Requirements

• Ability to handle customer inquiries effectively.
• Willingness to work from home based on credit union needs.

Benefits

• Generous PTO and holiday pay.
• On-demand pay.
• Affordable medical and dental plans.
• A wide array of ancillary insurance products.
• Competitive 401(k) plan with a generous match.
• Friendly work environment emphasizing service excellence.

Company Description

Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.