[Hiring] Contact Center Specialist @Marine Credit Union

Role Description

Are you seeking a rewarding career with opportunity for advancement? Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily? If so, we invite you to share your background and qualifications with us! Marine Credit Union is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication.

• Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
• Accurately verify members and be on the frontline of fraud prevention.
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
• Act as a liaison between the member and back-office departments within the credit union, owning the member relationship and creating a member-first mindset.
• Assist members with complex problems to provide resolution and provide proper follow-up.
• Provide routine account maintenance and process account transactions per member request.
• Provide technical support to members for digital banking and online account opening.
• Educate members on the most efficient way to do their business with the credit union.
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
• Ensure that all credit union members and employee-related business are kept in the strictest confidence.

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently and within a team.
• Detail-oriented with strong computer skills.
• Strong analytical and problem-solving skills.
• Ability to build influential relationships with internal and external members of the credit union.
• Effective conflict management skills.
• Ability to use judgment and work independently to solve day-to-day problems within established guidelines.
• Proven sales ability to identify member needs and offer products or services to improve the member impact.

Requirements

• A minimum of 2 years previous customer service experience.
• Previous experience with phone-related work highly desired.
• Experience working within a financial banking or sales role a plus.
• Previous experience working in a remote setting or environment.
• Candidates must be available from 8 AM – 5 PM Monday – Friday and one Saturday per month from 8 AM – 1 PM.

Benefits

• Competitive compensation with a low-cost comprehensive benefits package for full-time employees.
• Work-life balance by providing a PTO and paid holiday program.
• Additional PTO when employees volunteer.
• Excellent paid training and ongoing professional development opportunities.
• Values internal mobility.
• Resources to take your career to new heights.

Company Description

Marine Credit Union is an Equal Opportunity Employer.