[Hiring] Contact Center Representative I CTA @The Standard

Role Description

Serve as a primary contact for members by delivering personalized, accurate information and guidance through a variety of communication channels. Facilitate a seamless member experience by:

• Answering product-related questions
• Resolving transactions
• Improving understanding of available offerings

Conduct research and problem-solving to address client issues, ensuring timely follow-up and resolution. Provide technical, procedural, and operational support while adhering to established policies and service standards. Use de-escalation techniques, performance monitoring tools, and customer feedback to enhance service quality and meet Contact Center performance metrics.

• Ability to work 9:30am-6pm PST is required for this role.

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 2 years in a dynamic customer service environment
• Telephonic customer service experience preferred
• Strong verbal and written communication skills with the ability to provide clear, accurate, and personalized information
• Demonstrated ability to handle high-volume inquiries across multiple communication channels (phone, email, chat, etc.)
• Proven problem-solving and research skills to investigate and resolve member issues effectively

Requirements

• Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
• Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
• Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Salary Range: 20.00 - 26.20