[Hiring] Contact Center Representative @Fidelity Life

Role Description

This remote, part-time opportunity is designed for candidates seeking meaningful, flexible work to complement their life. Ideal for students who want a simple way to earn money between classes or stay-at-home parents with a few hours free in the middle of the day to earn supplemental income, this position is a great option for those who want flexibility to work from anywhere in the U.S. Hires receive a week-long training, tech hardware and systems, and ongoing virtual support to conduct calls with prospective clients.

Key Responsibilities

• Conduct calls with prospects to collect information and transfer qualified leads to licensed insurance advisors.
• Use multiple computer systems and databases to look up lead records and accurately disposition interactions.
• Follow phone scripts and workflows to maintain compliance with applicable laws and regulations.
• Support our mission and corporate objectives by collecting accurate information to facilitate life insurance sales.
• Meet performance metrics, including on-time attendance and high call availability, daily call minimums, call to transfer percentage, quality scores, and customer satisfaction ratings.
• As needed, participate in training to remain current on systems and regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Customer service, sales, administrative, retail, hospitality, campus, volunteer, or other experience involving communication with customers or the public is preferred; relevant school or community experience applies.
• Comfort using computers, learning new systems, and working across multiple applications; training on company-specific tools will be provided.
• Ability to multitask while maintaining attention to detail in a fast-paced environment.
• A quiet, distraction-free work environment with reliable access to high-speed internet.

Skills & Preferred Experience

• Strong verbal communication skills with a clear, professional phone presence.
• Strong problem-solving and interpersonal skills.
• Comfortable working independently in a remote setting.
• Adaptability and resilience when interacting in a fast-paced setting with all types of individuals.
• Bilingual or multilingual communication skills are a plus, including English and Spanish.

Compensation & Benefits

• Hourly Rate: $20.00/hr
• 401(k) Plan: Save for your future with a company match to help you grow your retirement savings.
• Sick Time accrues each pay period: Take time off when you need it.

Essential Functions

Role involves several hours of sitting or standing at a desk in front of a computer screen while wearing and speaking into a telephone headset. No on-camera presence is required. One to two short breaks each shift.