[Hiring] Contact Center Representative @Regions Bank

Role Description

If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services.
• Put the customer first, valuing their relationship and showing commitment through our core values.

Qualifications

• High school diploma or GED
• One (1) year customer service or production experience (preferred)

Requirements

• Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.
• If applying for a remote position, the following technical specifications are required:
• Download speed of at least 50 megabits per second (Mbps).
• Upload speed of at least 5 megabits per second (Mbps).
• Must test on speedtest.net to confirm download speed or provide documentation from provider.
• Must be directly connected to the Internet Router via ethernet cable; Satellite Internet, Wi-Fi, and Wi-Fi extenders are not allowed.

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines.
• Ability to recommend different products and services to customers.
• Ability to multi-task and work in a fast-paced environment.
• Ability to solve problems.
• Ability to work a flexible schedule which includes all hours of the contact center.
• Basic computer skills with the ability to navigate various systems.
• Effective time management skills.
• Excellent communication skills (verbal and written).
• General knowledge of basic banking, electronic banking and/or credit card services.

Benefits

• Comprehensive and ongoing training that provides you with opportunities to learn and grow.
• Ongoing feedback/coaching, mentoring, and development from leaders that care.
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary elevations.
• Regions offers a flexible, comprehensive benefits package that includes:
• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location Details

Riverchase Operations Center, Hoover, Alabama