[Hiring] Contact Center Representative @MedQuest Associates LLC

Role Description

The Contact Center Representative (Patient Experience Navigator) is responsible for:

• Scheduling of all procedures
• Registration activities
• Gathering and processing of patient demographic and insurance information

Salary: $18.50-$19.75 per hour depending on previous experience

Day Shift: Monday – Friday

Training (4 weeks): M-F; 8a-5p

After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch.

Work Setting: REMOTE - Work from home

• Secure private work location
• Access to High-Speed Internet is required

Responsibilities

• Handle inbound and outbound phone calls
• Assist customers with inquiries and issues
• Provide accurate information and solutions
• Maintain detailed records of customer interactions
• Meet performance targets
• Coordinate with insurance verification and pre-certification to assist patients with insurance questions
• Work with center staff to coordinate STAT add-on exams
• Maintain scheduling knowledge and requirements for procedures
• Seek guidance from supervisor and teammates when uncertain of procedure
• Solicit feedback from the supervisor/manager to assess the quality and effectiveness of work
• Demonstrate a personal commitment to continuous quality improvement
• Organize and manage time effectively to optimize productivity
• Meet departmental scheduling and quality goals in accordance with policy and procedures
• Accept change in a positive manner and implement change with positive results
• Maintain composure in difficult situations
• Use best judgement to resolve patient problems or refer issues to department supervisor/manager
• Answer phone calls from outside clinicians, requesting information
• Take requests from referring physicians scheduling procedures
• All other duties as assigned

Qualifications

• High School Diploma or GED
• 1 year experience in a related field
• Ability to understand basic medical terminology
• Excellent interpersonal and communication skills
• Experience and competency in customer relation skills in a professional environment
• Ability to organize and prioritize work in a stressful environment
• Ability to work effectively as a member of a team and is self-directed
• Good problem-solving skills
• Exemplary keyboarding skills and experience in patient registration systems
• Familiarity with personal computers
• Basic knowledge of hospital performed procedures

Benefits

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance
• 401(k) retirement plan