[Hiring] Contact Center Representative @Miller Vein

Role Description

Do you love to help people? Do you want to be a part of something bigger than yourself? Do you wish your voice was heard at work? If you answered yes to these questions, consider a career at Miller Vein.

• Answer incoming phone calls, make outbound calls
• Direct calls to correct locations/staff members when necessary
• Register new patients and become familiar with insurance and referrals
• Schedule all types of appointments
• Respond to online inquiries and monitor voicemail
• Answer general questions about Miller Vein
• Create amazing patient experience through excellent customer service

Qualifications

• Be kind, caring, and compassionate
• Smile at every opportunity
• Ask why a lot
• Listen first
• Treat customers like family and better than they expect
• Start with yes
• Keep learning; get smarter at your job through training or books
• Offer to help teammates before they ask
• Compliment your peers for excellent work
• Find great people to join our team
• Figure out what doesn’t work
• Have fun
• Share your ideas

Benefits

• Competitive wages and 100% employer paid health, vision, dental benefits, and 401k
• Healthy work-life balance (four day weekends every other weekend for our clinics)
• No evening, weekend, or holiday work (almost never)
• Three weeks paid vacation
• Paid time off between Christmas and New Year's Day
• Community service opportunities
• $300 toward Continuing Education credits (CE’s)
• Positive and upbeat office environments and team members who take care of each other
• Fun company outings

Company Description

Miller Vein is a unique healthcare company committed to improving lives one vein at a time. But we are so much more than a vein clinic. We are a movement. A fast-paced, high-energy movement committed to making the world a little better. Actually, a lot better. We want to serve as a model for how healthcare should work. Our people love it here because we care! We care about our patients. We care about our employees. We care about our community.

• We have won multiple “great-place-to-work” awards
• We get compliments from our patients telling us that we were not just the best medical visit they’ve had, but the best customer service they’ve ever experienced
• Our culture is defined by our core values:
• Humble Service – We have a genuine concern for the well-being of others which can’t be faked.
• Integrity – We do what is right, no matter what. We don’t cut corners ethically.
• Teamwork – We are always willing to help each other. None of us performs as well as all of us.
• Excellence – We never settle. We passionately pursue perfection every day, in every way.
• Can-do Positive-attitude – We are always up for a challenge and are genuinely excited about work.
• Happy to Go the Extra Mile – We love to do more than is expected. No clock-punchers allowed.
• We are a group of competitive, ambitious individuals on a mission to become the largest provider of vein care in the country by 2030.