[Hiring] Contact Center Representative @MedQuest Associates LLC

Role Description

The Contact Center Representative (Patient Experience Navigator) is responsible for scheduling of all procedures, registration activities, and gathering and processing of patient demographic and insurance information.

Salary: $18.50-$21.00 per hour depending on previous experience

Day Shift: Monday – Friday

Training (4 weeks): M-F; 8a-5p

After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch.

Work Setting: REMOTE - Work from home

• Secure private work location
• Access to High-Speed Internet is required

Responsibilities

• Handle inbound and outbound phone calls.
• Assist customers with inquiries and issues.
• Provide accurate information and solutions.
• Maintain detailed records of customer interactions.
• Meet performance targets.
• Coordinate with insurance verification and pre-certification to assist patients with insurance questions.
• Work with center staff to coordinate STAT add-on exams.
• Maintain scheduling knowledge and requirements for procedures.
• Seek out guidance from supervisor and teammates when uncertain of procedure.
• Solicit feedback from the supervisor/manager to assess the quality and effectiveness of work.
• Demonstrate a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
• Organize and manage time effectively to optimize productivity.
• Meet departmental scheduling and quality goals in accordance with policy and procedures.
• Possess the ability to accept change in a positive manner and implement change with positive results.
• Maintain composure in difficult situations.
• Use best judgement to resolve patient problems or refer issues to department supervisor/manager.
• Answer phone calls from outside clinicians, requesting information.
• Take requests from referring physicians scheduling procedures.
• All other duties as assigned.

Qualifications

• High School Diploma or GED
• 1 year experience in a related field
• Ability to understand basic medical terminology.
• Excellent interpersonal and communication skills.
• Experience and competency in customer relation skills in a professional environment.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and is self-directed.
• Good problem-solving skills.
• Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers.
• Basic knowledge of hospital performed procedures.

Benefits

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance
• 401(k) retirement plan