[Hiring] Contact Center Operator @Gypsy Collective

Role Description

Gypsy Collective is looking for a Contact Center Operator to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.

• Making outgoing calls according to assigned tasks and scripts;
• Informing players about available bonuses, promotions, and special offers;
• Assisting players with failed payments and basic account-related issues;
• Handling first-line customer requests and providing timely support;
• Maintaining daily reports on call results and activities in the required format;
• Participating in daily team meetings and discussing call performance metrics;
• Ensuring a friendly, professional, and helpful communication style in every interaction;
• Escalating more complex cases to relevant teams when needed.

Qualifications

• Excellent spoken English (C1/C2) — you feel confident on calls;
• Strong communication skills and active listening;
• You’re comfortable talking to new people and keeping conversations engaging;
• Customer-oriented mindset and positive attitude;
• Previous experience in a call center or customer support is a plus, but not required;
• Extroverted personality — you get energy from communication;
• Ability to follow scripts while staying natural and flexible in conversation.

Benefits

• Flexible payment options: choose the method that works best for you.
• Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.