[Hiring] Contact Center Customer Service: Technical @Teleperformance

Role Description

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including:

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment.

Positions on this level apply subject matter knowledge and understand the specific needs or requirements of specific problems and apply skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline.

Qualifications

• Specialized schooling or previous practical experience likely to be required.

Requirements

• Ability to respond to a high volume of low complexity technical inquiries.
• Understanding of technical product specifications and compatibility.
• Ability to provide responses based on pre-determined scripts.
• Capability to recommend alternative products or services.

Benefits

• Environment where employees feel valued, inspired, and supported.
• Commitment to a healthy work-life balance.
• Culture of inclusion and diversity.

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

We cultivate lasting client relationships and make positive contributions to our local communities.

Teleperformance is an Equal Opportunity Employer.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.