[Hiring] Contact Center Banker @Regions

Role Description

As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring.

• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience.
• Be the expert in a wide range of banking products and services.
• Put the customer first and show commitment by implementing our core values into everyday conversations.

Qualifications

• High school diploma or GED.
• One (1) year customer service or production experience (preferred).

Requirements

• Onboarding includes three weeks of instructor-led training and two to four weeks of on-the-job training.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.
• If applying for a remote position, the following technical specifications are required:
  • Download speed of at least 50 megabits per second (Mbps).
  • Upload speed of at least 5 megabits per second (Mbps).
  • Must test on speedtest.net to confirm download speed or provide documentation from the provider.
  • Must be directly connected to the Internet Router via ethernet cable.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to recommend different products and services to customers.
• Ability to multi-task and work in a fast-paced environment.
• Ability to solve problems.
• Ability to work a flexible schedule which includes all hours of the contact center.
• Basic computer skills with the ability to navigate various systems.
• Effective time management skills.
• Excellent communication skills (verbal and written).
• General knowledge of basic banking, electronic banking, and/or credit card services.

Benefits

• The foundation you need to start your career in banking.
• Comprehensive and ongoing training that provides opportunities to learn and grow.
• Ongoing feedback/coaching, mentoring, and development from leaders that care.
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary elevations.

Company Description

Our Core Values define our culture: Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better.

• We serve our communities and encourage associates to invest in their communities.
• An industry leader in Associate Engagement and Customer Engagement.