[Hiring] Contact Center Agent (Automotive Service - German Speaker) @Volkswagen AG

Role Description

We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project.

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via multichannel.
• Identifying customer needs and helping customers using specific features.
• Analyzing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.

Qualifications

• High School diploma (mandatory).
• Experience in telephone customer service/call center environment (preferred).
• German native speaker or C1 Level (written and spoken knowledge - mandatory).
• Fluency in English (is a plus).
• Familiarity with automotive industry (is a plus).
• Experience using help desk software and remote support tools (is a plus).
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Solution-oriented.
• Polite and empathic.
• Quality of work.
• Collaboration and commitment.

Benefits

• Competitive Salary and Benefits.
• Opportunity for rapid growth in the company.
• Training according with your path career.
• Collaborative work environment.
• Multicultural teams.
• Proactive support.