[Hiring] Contact/Call Center Representative @ASRC Federal

Role Description

Agile Decision Sciences (ADS), a subsidiary of ASRC Federal, is seeking a Call Center/Contact Center professional with one year of supervisory or “lead” experience and an associate or bachelor’s degree. If you have been a team lead over volunteers or team members in the retail or food industry, or if you have worked as a Library Aide/Technician, we encourage you to apply to this position.

ASRC Federal proudly supports the Environmental Protection Agency (EPA) on a nationwide contract providing library and records management services. We offer a culture that provides professional development and team collaboration.

Qualifications

• Associate or bachelor's degree
• One (1) year of experience as a team lead or supervisor in a library/records environment, office, contact/call center, retail, or food industry
• Experience with MS Office including SharePoint
• Excellent customer service skills with proven communication skills for dealing with the general public over the phone and in email correspondence
• Ability to answer incoming calls from the public related to a variety of topics related to the EPA
• Call or Contact Center experience or switchboard experience is a strong plus
• Experience with Avaya phone system is a plus
• Ability to pass a government background investigation which requires Permanent Residency or US Citizenship

Requirements

• Responds to customer inquiries and ensures prompt customer service to the public trying to access different areas of the EPA
• Utilizes Excel to capture notes on resolving phone calls
• Returns voice mail messages left overnight in a prompt fashion

Benefits

• Competitive pay and benefits packages
• Health care, dental, vision, life insurance
• 401(k)
• Education assistance
• Paid time off including PTO, holidays, and any other paid leave required by law

Company Description

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™.