[Hiring] Consumer Services Specialist @UMB Bank

Role Description

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and building relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

• Interact with customers over the phone by accessing multiple systems to answer a variety of bank-related questions, provide information, resolve problems, and cross-sell appropriate products.
• Continue learning and maintaining skills through classroom training, self-paced online learning, and the review of regular department communications.
• Performance will be measured based on call quality, talk time, cross-sale success rate, and demonstration of target competencies with monthly incentive opportunity.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent
• Proficient in the English language
• 1-2 years customer service or similar work experience
• MUST be able to work during the hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT
• Knowledge of basic banking products including checking, debit, and credit card accounts
• Ability to interact with and manage multiple computer systems to access client information
• Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information
• Demonstrates the ability to learn and pass assessments/training certificates
• Demonstrates pleasant phone and interaction skills with customers

Requirements

• Target pay: $19/hr
• Compensation Range: $25,640.00 - $49,440.00
• The posted compensation range represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors.
• This range does not encompass the full earning potential for this role.

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits