[Hiring] Consumer Lease Servicing Specialist @FourLeaf Federal Credit Union

Role Description

As a key member of the Consumer Loan Servicing team, the Lease Servicing Specialist handles a wide range of lease servicing requests with precision and efficiency. This role focuses on delivering exceptional member service, maintaining strong member relationships, and ensuring timely, accurate processing. The specialist also partners with CULA to support members through the lease termination process. This opportunity is open to flexible work options including a remote set up.

• Process and support all types of consumer lease maintenance requests in accordance with established guidelines, policies, and procedures, including account maintenance, transactions, and vendor follow-up.
• Maintain comprehensive knowledge of all credit union operational policies and procedures related to lease products, including the CULA to Fourleaf handoff processes.
• Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
• Research and resolve lease servicing issues, total losses, compliance concerns, complaints, and escalations.
• Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.
• Complete all vendor-related tasks in the Core or Seamless systems within the defined service level agreements (SLAs) for each process.
• Support additional projects and responsibilities as assigned by management, such as testing system enhancements and updating standard operating procedures (SOPs).

Qualifications

• High School Diploma or GED.
• 3+ Years of customer service experience in a consumer loan or lease environment.
• Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred.
• Experience in internal Core systems such as DNA, ArcOS, Velocity, etc.
• Proficient in Microsoft Office (Word, Excel, Outlook), required.
• Ability to understand and execute tasks within the Service Level Agreements (SLAs), required.
• Strong problem-solving ability and analytical skills with a high degree of accuracy.
• Excellent time management with the ability to prioritize workload based on department requirements and member needs while working in a fast-paced, deadline-driven environment.
• Ability to function in a changing environment and multi-task in other areas of the unit as needed.
• Strong communication skills, both verbal and written.

Requirements

• The estimated salary for this role is $23.00 to $27.48 per hour.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Life and disability insurance.
• Voluntary benefit programs.
• 401(k) plan with employer match.
• Reimbursement and wellness programs.
• Annual performance-based bonus.
• Competitive 401(k).
• Tuition and fitness reimbursement programs.
• Flexible work options.
• Volunteer opportunities.
• Executive “Water Cooler Chats.”
• Clubs, sports, and social events.
• Food truck days.
• …and more!