[Hiring] Consultant I Domestic Relocation @Anywhere

Role Description

The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to:

• Administering relocation policy/program
• Counseling on best utilization of resources
• Coordinating the shipment of household goods, destination services, and expense management
• Ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service
• Maintaining an assigned caseload while delivering impeccable customer service to external and internal customers
• Providing primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement
• Providing exemplary customer service to transferee and his/her family
• Demonstrating knowledge of Cartus’ products and services in all interactions with client and customer
• Coordinating/Facilitating Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
• Recognizing and identifying cross-selling opportunities based on transferees needs to generate new sources of revenue
• Ensuring data integrity in all Cartus systems
• Maintaining compliance with Cartus’ corporate policies, programs, and standards
• Fluent in Japanese and English
• Other duties as assigned; training, special projects, client presentations, etc.

Qualifications

• College degree or equivalent preferred
• Customer service experience in multi-task, call center environment
• Influential verbal and written communication skills
• Fluent in Japanese and English
• One plus year relocation, real estate or related field experience

Requirements

• Must be fluent in Japanese and English

Company Description

Cartus is an industry leader in global talent mobility and corporate relocation services. With nearly 70 years in operation, Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with:

• Domestic and international mobility
• Recruitment and talent management
• Outsourcing
• Policy consulting and DEI mobility solutions
• International assignment compensation and gross-up services
• Remote and hybrid workforce solutions
• Language and intercultural solutions

Cartus is a subsidiary of Anywhere Real Estate Inc.