[Hiring] Constituent Services Representative @Georgia Department of Revenue

Role Description

The Georgia Department of Labor is currently seeking qualified applicants to fill the Constituent Services Representative position in the Commissioner’s Office.

The Constituent Services Representative will provide support through telephone and email communications. Responsibilities include:

• Responding to inquiries
• Gathering and documenting relevant information
• Directing requests to appropriate GDOL divisions
• Coordinating follow-up to ensure timely and accurate responses

The successful candidate will demonstrate professionalism, patience, sound judgment, and strong communication skills when assisting constituents. This position will help ensure inquiries are appropriately documented, routed, and tracked in accordance with agency procedures and service standards.

This is a part-time, time-limited position that will work under the direction of designated GDOL leadership and collaborate with agency staff to promote effective communication and a positive constituent experience. The workplace may be in any GDOL facility and include remote work.

• Responds to constituents’ communication and resolves inquiries
• Documents, tracks and provides required reports
• Coordinates with GDOL divisions and programs to provide service
• Provides administrative support
• Provides operational support

Qualifications

• High school diploma or GED required
• Previous experience in customer service, call center operations, constituent services, public assistance, administrative support, or related field preferred

Requirements

• Experience handling telephone inquiries, documenting customer interactions, and responding to service requests at GDOL
• Strong verbal communication, active listening, and interpersonal skills
• Ability to communicate professionally and courteously with individuals from diverse backgrounds, including those experiencing stressful situations
• Strong organizational skills and attention to detail, including the ability to maintain accurate records and track outstanding requests
• Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel, and the ability to learn agency-specific systems

Benefits

• Georgia Defined Contribution Retirement Plan
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
• Flexible Spending Accounts (healthcare and dependent care)
• Dental
• Vision
• Life
• Disability
• Long Term Care
• Legal
• Paid Time Off
• 13 Holidays
• Annual Leave
• Sick Leave
• Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program