[Hiring] Concierge Inbound-Outbound Call Agent @Dynamic BDC

Role Description

Join our Dynamic team as a Concierge Inbound/Outbound Call Representative starting at $14.00/$15.00 per hour:

• $14.00/$15.00 per hour - Inbound/ Outbound calls. Full Time and Part Time Hours.
• Dynamic BDC Contact Center is excited to support automobile manufacturers and dealerships with their customer service needs.
• We need friendly, professional, and helpful agents to work for us remotely, answering questions, scheduling appointments, providing up-to-date information, and addressing any concerns, with the utmost sense of care for the customer.
• The ideal candidates will have a passion for helping others, while exhibiting a winning attitude.
• In return, Dynamic BDC will support you with training, tools, and support to ensure your success!

As an At Home/Remote Expert Customer Service Representative, you will ensure an excellent customer service experience for the customer, utilizing your training and outstanding customer service skills while handling outbound calls and inbound calls.

What You Will Do:

• Provide exceptional customer service over the phone answering questions and resolving concerns for the customer.
• Employ problem-solving skills to assist the customer.
• Provide issue resolution for customer concerns dealing with service appointments and questions about their vehicle.
• Consistently exhibit a patient and friendly demeanor with the customer.
• Manage through multiple systems, programs, and screens simultaneously; properly logging calls in the system.
• Accurately maintain customer database and ensure all records are updated.
• Handle inbound calls and outbound calls using a manual dialer.

Qualifications

• Must have your own home office computer equipment and maintain equipment:
• Computer with minimum requirements:
• 4th gen Intel i5 processor (or AMD or Apple equivalent) - (6th gen Intel i5 processor or better recommended)
• 8 GB of memory (RAM) or more (16 GB is recommended)
• 128 GB of storage (SSD) - (256 GB of storage recommended)
• An administrator account with full access to all functions
• The latest versions of Chrome, Firefox, or Edge browsers
• Windows: Windows 11 Home (Windows 11 Pro recommended), Windows Security enabled
• Mac: macOS 13 Ventura, or macOS 14 Sonoma, or macOS 15 Sequoia, macOS 26 Tahoe recommended
• An ethernet port and an ethernet (non-Wifi) network connection
• Successful completion of an INTERNET connection test
• A wired USB headset with a noise canceling mic
• A webcam, either built into a laptop or an external USB webcam
• Two displays/monitors, one of which may be a laptop’s built-in display
• Quiet, private workspace.
• A quiet place to work online. It’s critical to prevent background noise on calls by choosing a distraction-free area.

Requirements

• Excellent verbal and written communication.
• Proficient use of technology, including computers and databases.
• Strong typing skills and website navigation skills.
• Representatives will need to competently and professionally use our customer service tools, scripts, and applications.
• Previous experience in a customer support role preferred.
• A positive, customer-first attitude at all times.
• Ability to problem solve in order to properly assist the customer.
• We trust our agents with taking care of sensitive customer information.
• 18 years of age or older.

Benefits

• Paid Training
• Competitive pay rates
• Paid Time Off
• 401(k)
• Career growth, and leadership development opportunities
• Medical, Dental and Vision Insurance
• Employee Referral Bonus Plan