[Hiring] Concierge Healthcare Customer Service @Sutherland

Role Description

We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market. Candidates should have familiarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience.

• Respond to customer inquiries via phone and internal systems in a professional and timely manner
• Document all customer interactions accurately within tracking systems
• Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
• Strive to achieve first-contact resolution whenever possible
• Escalate complex or sensitive issues appropriately and ensure follow-up and closure
• Assist customers with account updates and service requests
• Support onboarding and orientation activities for new customers
• Conduct outbound outreach initiatives and follow-up activities as assigned
• Utilize multiple systems and computer-based resources efficiently
• Maintain professionalism and composure when handling escalated interactions
• Meet productivity, quality, compliance, and attendance expectations

Qualifications

• High School Diploma or equivalent required
• Minimum 3 years of experience in a high-volume call center or customer service environment
• Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
• Familiarity with New York City and the five boroughs required
• Strong verbal and written communication skills
• Excellent problem-solving and customer service abilities
• Ability to multitask and navigate multiple systems simultaneously
• Ability to work independently in a remote environment

Requirements

• $18/hr

Company Description