[Hiring] Concierge Ally @Alight Solutions
Concierge Ally @Alight Solutions
Customer Service
Salary usd 38,000 - 42..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 2wks ago

[Hiring] Concierge Ally @Alight Solutions

2wks ago - Alight Solutions is hiring a remote Concierge Ally. 💸 Salary: usd 38,000 - 42,000 per year 📍Location: USA

Role Description

The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience.

Responsibilities

  • Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified.
  • Educating and promoting clinical services that are available to participants with a goal of increasing engagement.
  • Prioritizing the most important service needed (coaching, information, emotional support, web navigation).
  • Working closely with the nurse team and/or other teams to determine the best method to satisfy participants' needs.
  • Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided, and impact of Alight’s services.
  • Documenting all research and summarizing calls in the case management system.
  • Maintaining confidentiality and complying with all HIPAA requirements when handling data or providing services.
  • Completing other duties as assigned.
  • Communicating medical information to a non-medical audience.

Qualifications

  • Have written and verbal communication skills.
  • Have good customer service and customer resolution skills.
  • Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change.
  • Able to work effectively in a team environment.
  • Have a basic understanding of medical terminology.
  • Have attention to detail, time management, and decision-making skills.
  • Able to navigate multiple technical environments using personal computers and multiple software packages in a Windows environment.
  • Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight’s Company overall.
  • Have 2 years relevant experience in telephonic customer service.

Requirements

  • By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
  • Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.
  • You will be notified during the hiring process which checks are required by the position.
  • Alight requires all virtual interviews to be conducted on video.
  • Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Benefits

  • Comprehensive total rewards package.
  • Health, dental, and vision coverages starting Day One.
  • Wellbeing programs.
  • Retirement plans with contribution matching.
  • Generous time off and parental leave.
  • Continuing education and career growth opportunities.
  • Flexible working arrangements.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Concierge Ally @Alight Solutions
Customer Service
Salary usd 38,000 - 42..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 2wks ago
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
Unlock 165,000+ Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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