Concierge Agent - Chat! - Vets/MilSpouses @Msccn
Customer Service
Salary $19/hour + ince..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type casual
Posted YDay

[Hiring] Concierge Agent - Chat! - Vets/MilSpouses @Msccn

YDay - Msccn is hiring a remote Concierge Agent - Chat! - Vets/MilSpouses. ๐Ÿ’ธ Salary: $19/hour + incentives ๐Ÿ“Location: USA

Role Description

This position is remote; however, due to specific position requirements, the employer cannot hire from the following locations: California, Denver, Colorado, Iowa, Illinois, Massachusetts, Montana, New York, Washington, D.C., Seattle, Washington, and Rhode Island.

You will be a great fit for this position if you are a motivated self-learner who is reliable, resourceful, resilient, flexible, organized, self-motivated, and proactive. In addition, you must be able to write clearly and succinctly to communicate complex information. An onboarding training course is mandatory.

Day In the Life:

  • Chat-based support
  • Answer inbound customer inquiries dictated by the Client and provide efficient support to global customers (chat).
  • Provide Tier 2 support to customers within Concierge.
  • Complex troubleshooting of expense management software.
  • Communicate complex information clearly and succinctly in written format.
  • Compose answers to help build a curated response.
  • Utilize resources to interpret and troubleshoot inquiries.
  • Handle sensitive information with care and security and meet predetermined metrics.
  • Account Management
  • Complete customerโ€™s internal onboarding education and lead product demos for prospects (video calls/demos).
  • Oversee multiple accounts as the primary point of contact, understanding their business and stakeholders' needs to ensure maximum value.
  • Triage customersโ€™ platform issues and documents via GitHub.
  • Assist customers with understanding and implementing new product features and provide customer feedback to the team.
  • Identify and report potential customer retention or churn.
  • Maintain customer account reviews by participating in review calls via Zoom/Teams, assessing the need for organizing further communication for continued support.
  • Upsell customers on additional features & demos.
  • Nurture clients towards a successful, intimate knowledge of the product and guided training.
  • Manage customer account configurations for new and existing clients to ensure customers roll out product features correctly.
  • De-escalate troubleshooting questions to keep calls focused on account configuration.
  • Perform other duties as assigned.

#LI-Remote

Qualifications

  • 6-months experience working in a fast-paced environment and managing a heavy workload.
  • Ability to communicate complex troubleshooting steps clearly and succinctly.
  • Motivated and a self-learner.
  • Ability to keep up to date with product and process changes in a fast-paced environment.
  • General tech-savviness to learn platforms, products, and processes quickly.
  • Excellent English skills (spoken and written).
  • Ability to provide prompt and friendly customer service, predominantly via chat.
  • Strong troubleshooting, reading, comprehension, and problem-solving skills.
  • Personal reliability, self-management, and the ability to shine under limited supervision.
  • Sales experience is highly preferred.

Requirements

  • Pay Rate: $19/hour + Incentives.
  • Training Schedule: Training will fall between the hours of 1:30pm - 10pm EST | Monday-Friday | 30-minute Lunch.
  • Training is 6 weeks.
  • Post-Training Schedule: 7pm - 4am EST | Monday - Friday | 40 Hours a week | 1 hour Lunch.
  • 100% remote.
  • Equipment is not provided.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Concierge Agent - Chat! - Vets/MilSpouses @Msccn
Customer Service
Salary $19/hour + ince..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type casual
Posted YDay
Apply for this position
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up โœ“
Interview Scheduled โœ“
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