[Hiring] Concierge @Better Talent

Role Description

We are seeking a detail-oriented and service-driven Remote Guest Communication & Concierge Specialist to serve as the primary point of contact for our guests throughout their entire stay journey. This role is responsible for delivering a seamless, high-touch guest experience from pre-arrival through post-stay, ensuring every interaction reflects our luxury service standards.

• Act as the primary point of contact for guests before, during, and after their stay
• Deliver prompt, professional, and personalized communication aligned with luxury service standards
• Review and ensure completion of guest check-in forms prior to arrival
• Send and collect all required guest documentation for each stay
• Send booking reports, confirm reservations to collect confirmation numbers at hotels/resorts, and set door codes for arrivals
• Support pre-arrival planning, including trip details, property information, and guest inquiries
• Coordinate and book concierge services including transportation, private chefs, in-home services, and local experiences
• Collaborate closely with the Operations Team to ensure properties are fully prepared for each guest arrival
• Manage in-stay guest requests and resolve issues with urgency, empathy, and full ownership
• Escalate complex or high-risk issues to the appropriate team members with clear context and recommendations
• Maintain accurate documentation and communication logs in systems such as Guesty
• Uphold Luxus Vacation Properties’ luxury service standards and brand voice in every interaction

Qualifications

• Exceptional English communication skills (written and verbal) with a polished, professional tone
• 3+ years of experience in hospitality, luxury guest services, concierge, or short-term rental operations
• Experience with guest communication platforms (e.g., Guesty or similar PMS)
• Strong response-time discipline and reliability
• Excellent organization and multitasking ability

Requirements

• Ability to adapt and prioritize in a fast-paced, ever-changing environment (preferred)
• Strong judgment in escalation and decision-making (preferred)
• Familiarity with destination-based markets and ability to quickly build strong local knowledge and recommendations (preferred)
• Experience supporting or promoting add-on services and upsells (preferred)
• Strong adherence to SOPs and operational processes (preferred)

Benefits

• Compensation: $10 - 14 USD per hour
• Schedule: Wednesday – Sunday, 8:30 AM – 5:00 PM MST
• Job Type: Full-time
• Location: Remote (Colombia or Honduras-based)