[Hiring] Computer Operator II @General Dynamics Information Technology

Role Description

Seize your opportunity to make a personal impact as a Computer Operator II supporting the Federal Government. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

GDIT has an opportunity at a dynamic and collaborative Contact Center to join our team that is developing and managing the ServiceNow platform for government clients. The new team member will provide customer assistance and problem resolution to a variety of multi-customer contact or help desk environments. They will respond to providers and recipient calls, providing a single point of contact for report problems, make inquiries and obtaining guidance about any or all services provided by the service center.

HOW A COMPUTER OPERATOR II WILL MAKE AN IMPACT

• Answers incoming phone calls, portal, and email inquiries on behalf of client; provides accurate and appropriate information to callers.
• Places outbound customer service or follow-up calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
• Adheres to established customer service and documentation standards within required time frames.
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
• Performs clerical or administrative duties as assigned.

Qualifications

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Required Technical Skills: CXone InContact, ServiceNow
• Security Clearance Level: Must obtain Public Trust
• Required Skills and Abilities: Communication, Problem Solving
• Location: Remote - Full Time
• US Citizenship Required

Requirements

• 1+ years of related experience
• Must obtain Public Trust security clearance
• US Citizenship Required

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• 15 days of paid leave per calendar year
• 10 paid holidays per year
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance