[Hiring] Compliance Operations Support Agent @Felix Technologies, Inc.

Role Description

At Félix, we are revolutionizing remittances for Latin immigrants in the U.S. As we scale, protecting our platform and our customers is paramount. We are looking for a Compliance Operations Support Agent to serve as the first line of defense in our financial ecosystem.

This is not a traditional role; you will be the critical bridge between:

• Regulatory adherence
• Operational efficiency
• User experience

Based in Mexico, you will wield an acute understanding of U.S. and Cross-Border regulatory dynamics to manage:

• High-risk transaction monitoring
• Conduct Know Your Customer Reviews (KYC)
• Prevent financial crime (Sanctions) without compromising the speed of our service

You will effectively serve as a Tier 3 expert, handling complex escalations regarding identity verification and source of funds. This role requires a unique combination of:

• Analytical rigor
• Multilingual finesse (Spanish/English)
• Financial service expertise
• Hyper-focus on compliance and growth

Qualifications

• Minimum 1 - 2 years of experience as an analyst in Compliance, Fraud Prevention, Risk Management, or AML Operations, preferably within the Fintech, Remittance, or Banking sectors.
• Strong understanding of regulation and familiarity with the lifecycle of a remittance and the associated risks.
• Proven ability to analyze complex data sets to identify trends in fraudulent behavior.
• Familiarity with identity verification vendors (e.g., Persona, Sardine) and transaction monitoring tools.
• Proficiency in G Suite (Excel/Sheets) is a must.
• Intermediate/advanced level of English (oral and written).

Requirements

• Total availability to work rotating shifts (morning/afternoon) and weekends.
• Proven multitasking capability to handle a high volume of concurrent interactions and meet goals.

Benefits

• $25,000 MXN gross monthly + Performance Bonuses (We reward excellence!).
• Full Mexican Law benefits (IMSS, Infonavit).
• Medical Service via Sofia Salud (Note: This is a digital medical service for primary care, not a Major Medical Expenses Insurance/GMM).
• 100% remote work environment and unlimited access to Udemy licenses.
• Opportunity to develop within a hyper-growth Fintech dedicated to the financial empowerment of the Latino community.

Company Description

At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.

We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team.

Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long.

We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.