[Hiring] Complaints Resolution Officer @Greatwell Homes

Role Description

This role will allow the successful applicant the opportunity to fully utilise their customer service skills, dealing with negative customer feedback and service failures, taking full ownership of all complaints; working with both customers and colleagues to resolve issues raised.

The key responsibilities of this role are:

• Be the lead officer for complaints resolution.
• Provide outstanding customer service whilst ensuring full compliance with the Housing Ombudsman Complaint Handling Code.
• Enter all information into our customer feedback database.
• Undertake investigations into service failures.
• Compile full and detailed responses to customers in writing.
• Maintain the complaints resolution tracker.
• Take responsibility for agreed actions through to conclusion.

You’ll be committed to providing exceptional customer service with strong analytical skills. You’ll have excellent communication skills, be self-motivated, with the ability to manage conflicting situations and competing demands on your time.

We reserve the right to close this vacancy early for the right candidate.

Qualifications

• Strong analytical skills.
• Excellent communication skills.
• Self-motivated.
• Ability to manage conflicting situations and competing demands.

Benefits

• Cycle to work scheme.
• Employee assistance program.
• Eyecare vouchers.
• Gym membership.
• Life milestone awards.
• Pensions.
• Perkbox.
• Simply health.

Company Description

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments.

• Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
• We value our staff and always look for ways in which we can help them develop their skills and knowledge.