[Hiring] Companion @Social Discovery Group

Role Description

We are looking for Companions - chat operators who will communicate with users across our communication products, helping them feel less lonely through consistent, warm, and emotionally engaging conversations.

• Communicate with users in chat and maintain active, engaging conversations.
• Respond quickly and keep the dialogue natural, warm, and consistent.
• Adapt your communication style to different users, moods, and intents.
• Help users feel heard, involved, and emotionally engaged.
• Follow internal communication guidelines and report any issues or inconsistencies.
• Stay focused and reliable while handling a high volume of routine chat-based communication.

Qualifications

• Fluent in written English; additional languages such as French or Spanish will be a plus.
• Strong text-based communication skills and the ability to keep conversations natural, engaging, and emotionally aware.
• Confidence using a PC, smartphone, messaging apps, and basic office tools.
• Readiness for routine, high-volume chat communication and the ability to stay focused during shifts.
• Responsibility, reliability, and the ability to follow an agreed work schedule.
• Open-mindedness and stress resistance when communicating with different types of users.
• Ability to follow internal guidelines, accept feedback, and adapt your communication style.
• Basic understanding of communication psychology, emotional engagement, or customer support will be a plus.

Requirements

• REMOTE OPPORTUNITY to work full-time.

Benefits

• Vacation: 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits: Up to $1,000 gross per year for health insurance or doctor's fees for yourself and close relatives (spouse, children).
• Workplace organization: Reimbursement of workplace costs up to $1000 gross once every 3 years.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.