[Hiring] Community Engagement Associate @Solace

Role Description

We’re looking for a Community Engagement Associate to support our company’s presence across our social media and review channels. This includes Meta, Reddit, Trustpilot, and Better Business Bureau. This person will play a critical role in shaping how our brand is perceived by responding thoughtfully, quickly, and consistently to feedback.

You’ll report into our Community Engagement Manager to ensure our brand voice and tone are consistent across all channels, while working closely with the Clinical Operations and Customer Experience team to ensure responses are grounded in empathy, accuracy, and service recovery best practices.

What You’ll Do

• Support day-to-day responses to customer channels, including Facebook, Instagram, Reddit, Trustpilot, and Better Business Bureau.
• Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
• Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
• Own response times and ensure we’re meeting SLA’s across channels.
• Support proactive social strategies that strengthen our brand reputation.
• Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.

Qualifications

• 1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups.
• Experience managing internal communication tools, knowledge management, and community platforms.
• Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred.
• A high level of agency and autonomy, coupled with a vision for what healthcare can and should be.
• Ability to maintain confidentiality, keep customer and company information secure, as well as exercise strong judgment and professionalism at all times.
• Strong written communication skills, with the ability to explain complicated product and policy concepts in simple, jargon-free language using Solace’s brand voice.
• A proactive nature, a sense of urgency, and a high degree of motivation to go above and beyond to meet the needs of our customers.
• A creative approach to problem solving, and a sense of humor (because, hi, it’s the internet).

Benefits

• This is a rare opportunity to shape our customer and advocate community from the ground up at a company doing truly meaningful work.
• You’ll be a core part of a team building a culture where advocates feel supported, informed, and empowered to do what they do best: help people navigate the world's most complex healthcare system.
• Applicants must be based in the United States.

Fraudulent Recruitment Advisory

Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected].