[Hiring] Commercial & Customer Success Coordinator @BCD

Role Description

If you love blending strategy, data, and collaboration, this role puts you right at the center of it all. Supporting The Collective, you’ll work in a fast-paced, idea-driven creative environment where strong commercial thinking helps shape smart sales decisions and high-impact client work. From pricing strategy and contract support to Salesforce optimization and pipeline reporting, you’ll help turn big-picture goals into practical, scalable processes. You’ll also partner closely with senior leadership to drive growth, efficiency, and strong business outcomes across the sales journey.

You’re Good At

• Turning data into action, especially when it comes to pricing, forecasting, pipeline reporting, and sales performance insights
• Working in a fast-paced, highly collaborative environment where multiple priorities, shifting deadlines, and detail-heavy projects are part of the day-to-day
• Supporting sales processes end to end, including RFP response support, proposal review, vendor enablement, and contract coordination
• Keeping Salesforce clean, useful, and effective through reporting, troubleshooting, SOP documentation, and team training
• Building strong partnerships across leadership, finance, legal, and client engagement teams to keep projects moving smoothly

You Might Also Have

• Experience supporting a creative, agency, or Collective-style business where commercial strategy meets client-facing delivery
• Familiarity with contract documents like Master Service Agreements, Statements of Work, Letters of Intent, and addendums
• Confidence using tools like Monday.com, Smartsheet, and Excel to manage reporting, project workflows, and process improvements
• Strong business writing and proofreading skills, with a sharp eye for accuracy and professionalism
• A proactive, solution-oriented mindset with the emotional intelligence to navigate cross-functional relationships effectively

You Should Know

This role is virtual and will operate within the Central/ Eastern time zones. If you’re excited to bring structure, strategy, and smart problem-solving to a creative, high-impact team, apply now.

Benefits

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
• Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.
• We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, and more.
• We’re positive. You’ll love it: Our leaders lead with positivity, believe in our people and trust us to do the right thing.

Requirements

• Travel requirements for this role are as follows: Less than 25%
• The salary range for candidates in applicable jurisdictions in the US for the position of Commercial & Customer Success Coordinator is between $55,000 - $65,000.