[Hiring] Commercial Bodily Injury Claims Adjuster @Reserv

Role Description

We are seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will be responsible for:

• Communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome.
• Handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim.
• Managing transportation-related claims.

The ideal candidate:

• Has a willingness to work through and design processes that support the quickest claim resolution with the best outcome.
• Will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.
• Is highly motivated and growth-oriented.
• Is passionate about customer experience.
• Exercises empathy and patience towards everyone interacted with.
• Maintains a sense of urgency at all times.
• Is creative in finding resolutions that are in the client’s best interest.
• Enjoys conflict as a conversational opportunity for win/win resolutions.
• Is curious and wants to know the whole story to make informed decisions.
• Is anti-status quo, taking appropriate actions to ensure improvements.
• Communicates professionally in written and oral forms.
• Possesses a sense of humor.

Qualifications

• Active insurance adjuster’s license by way of a designated home state, or home state.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 3 years of experience focused on transportation claims adjusting, ideally with:
  • Third-party PD
  • Third-party bodily injury, including catastrophic losses
  • UM/UIM bodily injury
  • Litigation experience
  • PIP a plus, but not required
• Willing to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims needs.

Requirements

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests.
• Manage an inventory of litigated and non-litigated cases.
• Analyze and review auto insurance claims to identify areas of dispute, investigate and gather all necessary information and documentation related to the claim, evaluate liability and damages, and negotiate and settle claims with opposing parties or their insurance providers.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attend mediations, arbitrations, and court hearings as necessary, and communicate regularly with clients, claims adjusters, attorneys, and other stakeholders.
• Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry.
• Review legal documents and ensure compliance with the initial suit-handling plan of action.
• Serve as corporate representative for discovery review and depositions, and appear as Corporate Representative at depositions and trials when needed.
• Analyze policy language and reach appropriate coverage decisions, draft frequent and complex coverage correspondence, and proactively manage non-litigated and litigated claim files from inception to closure.
• Direct and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts, and independent adjusters.
• Maintain adjuster licenses and continuing education requirements.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment that might be needed.
• Provide a manageable pending to deliver the service in a way always wanted from a dedicated account.
• Listen to the Resolution Specialist's feedback to enhance and improve upon long-standing challenges.
• Work toward reducing and eliminating all the administrative work from a Resolution Specialist.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.