[Hiring] Collections Specialist @KSHB / KMCI / The EW Scripps Company

Role Description

The E.W. Scripps Company is seeking a Collections Specialist, responsible for the day-to-day collections of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts to current.

What You'll Do:

• Contact assigned clients who are past due in payments (considered delinquent 60 days past invoice date).
• Document conversations with past due clients as well as recording anticipated payment date and follow up actions that are necessary.
• Propose potential account write-offs based on collectability as well as preparing write-off documents to send to third party collection agency.
• Work with Credit department on open or potential credit issues.
• Research credit balances/open cash that are open, as needed.
• Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.
• Handle inbound customer service calls & questions, both internally & externally in professional manner.
• Handle inbound inquiries from vendors in regards to accounts payable issues.
• Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.
• Process monthly/daily credit card charges for local and national media advertisers.

Qualifications

• High school diploma or equivalent
• 2 - 5 years of call center, collections, customer service and/or sales experience

Requirements

• Ability to communicate effectively under pressure
• Ability to negotiate effectively
• Excellent communication skills
• Strong organization skills, accuracy and attention to detail
• Strong Excel skills
• Ability to learn and utilize collection software

Company Description