[Hiring] Collections Specialist @Connect America

Role Description

The Collections Representative is responsible for contacting customers with past-due accounts to secure payment and resolve outstanding balances. This role requires high-call volume, strong negotiation skills, and the ability to maintain positive customer relationships while meeting performance and cash collection goals.

• Negotiate payments and secure payments to resolve outstanding balances.
• Provide professional, courteous customer service while discussing sensitive financial matters.
• Document all account activity accurately in the company’s computer systems.
• Follow company policies and applicable regulations related to first-party collections.
• Identify customer issues and recommend appropriate payment solutions.
• Monitor accounts to ensure timely follow-up and payment resolution.
• Meet or exceed established call volume, collection, and quality metrics.
• Achieve a minimum of $5,000 in collected payments per week.
• Make 110+ outbound and/or inbound calls daily to customers regarding past due accounts.
• Collaborate with supervisors and team members to improve collection performance.

Qualifications

• High school diploma or equivalent required.
• 1 – 2 years of experience in collections and/or sales.
• Strong communication, negotiation, and problem-solving skills.
• Proven ability to work in a fast-paced, high-volume call environment.
• Advanced computer skills and experience with CRM or collections software required.
• Ability to remain professional and empathetic during difficult conversations.
• Ability to negotiate and persuade customers.

Requirements

• Must be able to work in a performance-driven environment with measurable call and cash collection targets.
• This is a 100% remote position requiring high internet speed.
• This position offers an hourly rate and a weekly bonus based on collection performance.
• Monthly contests to encourage team building and drive results!
• This is a full-time position working 40 hours per week.
• Every employee is required to work one Saturday morning per month.
• Current shifts available:
• Monday – Friday (LATE SHIFT): 10:30 AM – 7:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST
• Monday – Friday (EARLY SHIFT): 8:30 AM – 5:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST

Benefits

• Connect America is a drug-free workplace and an Equal Opportunity Employer.
• We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.