Collections Specialist @Connect America
Customer Service
Salary usd 17 - 19 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago

[Hiring] Collections Specialist @Connect America

3d ago - Connect America is hiring a remote Collections Specialist. πŸ’Έ Salary: usd 17 - 19 per hour πŸ“Location: USA

Role Description

The Collections Representative is responsible for contacting customers with past-due accounts to secure payment and resolve outstanding balances. This role requires high-call volume, strong negotiation skills, and the ability to maintain positive customer relationships while meeting performance and cash collection goals.

  • Negotiate payments and secure payments to resolve outstanding balances.
  • Provide professional, courteous customer service while discussing sensitive financial matters.
  • Document all account activity accurately in the company’s computer systems.
  • Follow company policies and applicable regulations related to first-party collections.
  • Identify customer issues and recommend appropriate payment solutions.
  • Monitor accounts to ensure timely follow-up and payment resolution.
  • Meet or exceed established call volume, collection, and quality metrics.
  • Achieve a minimum of $5,000 in collected payments per week.
  • Make 110+ outbound and/or inbound calls daily to customers regarding past due accounts.
  • Collaborate with supervisors and team members to improve collection performance.

Qualifications

  • High school diploma or equivalent required.
  • 1 – 2 years of experience in collections and/or sales.
  • Strong communication, negotiation, and problem-solving skills.
  • Proven ability to work in a fast-paced, high-volume call environment.
  • Advanced computer skills and experience with CRM or collections software required.
  • Ability to remain professional and empathetic during difficult conversations.
  • Ability to negotiate and persuade customers.

Requirements

  • Must be able to work in a performance-driven environment with measurable call and cash collection targets.
  • This is a 100% remote position requiring high internet speed.
  • This position offers an hourly rate and a weekly bonus based on collection performance.
  • Monthly contests to encourage team building and drive results!
  • This is a full-time position working 40 hours per week.
  • Every employee is required to work one Saturday morning per month.
  • Current shifts available:
    • Monday – Friday (LATE SHIFT): 10:30 AM – 7:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST
    • Monday – Friday (EARLY SHIFT): 8:30 AM – 5:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST

Benefits

  • Connect America is a drug-free workplace and an Equal Opportunity Employer.
  • We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Collections Specialist @Connect America
Customer Service
Salary usd 17 - 19 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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