[Hiring] Collections Specialist @8am

Role Description

8am is looking for a Collections Specialist! The ideal candidate will have a collections background and attention to detail, working in a high-growth, fast-paced environment.

• Maintain accurate and detailed records of collection activities in the company’s database.
• Consolidate reporting from various databases in Excel on a routine basis.
• Monitor customer accounts to apply or lift holds based on collection activity.
• Respond to and communicate with merchants regarding inbound inquiries in a timely and professional manner.
• Collaborate effectively with internal teams to resolve account-related issues and ensure smooth workflow.
• Escalate unresolved issues to senior collections staff or management.
• Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Strong verbal and written communication skills.
• Basic math and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Docs.
• Strong organizational skills with attention to detail.
• Experience and/or knowledge of Salesforce.
• Outstanding problem-solving skills; “can-do” attitude and resourcefulness, combined with the ability to propose solutions.
• Exemplary analytical and communication skills.
• Comfortable working in a fast-paced environment; ability to pivot as business priorities shift.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Benefits

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage).
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team.
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day.
• Flexible Time Off (FTO) – Up to 15 paid days off per year.
• Parental Leave – Maternity and paternity leave in line with Colombian law.
• Company Holidays – Paid time off for all official Colombian public holidays.