[Hiring] Collections Representative @TBA Credit Union

Role Description

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU’s staff by providing prompt and accurate financial data and maintaining financial security.

• Analyze delinquent and overdrawn accounts, minimizing financial loss to the credit union by establishing appropriate courses of action.
• Ensure outstanding service to internal and external members is delivered in alignment with our Service Standards:
• I will provide an immediate and friendly greeting.
• I will service you with a smile.
• I will address you by name.
• I will give you my full attention.
• I will make recommendations to improve your financial well-being.
• I will treat you with courtesy and respect.
• I will thank you for your business.
• I will respond to messages before the end of the day.

Qualifications

• Ability to self-manage workload to meet deadlines and goals with flexibility.
• Be a problem solver; gather and evaluate information to make suggestions that are in the best interest of the credit union, members, and team members.
• Ability to work autonomously and as part of a team.
• Ability to assess difficult situations and remain calm under pressure.
• Ability to take initiative in recommending/making changes to improve efficiencies.
• Exemplify service-focused behavior with a strong commitment to excellence.
• Self-motivated and willingness to learn new technology and applications.
• Ability to be bonded.
• Ability to clear credit and criminal history background check.
• Comply with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Comply with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.

Requirements

• High school diploma or equivalent, required.
• One to two years collections and/or lending experience, preferred.
• Sound understanding of math applications.
• Possess excellent listening, clear verbal and professional written communication skills and teamwork skills.
• Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite.

Company Description