[Hiring] Collections Officer @National Credit Recovery Inc

Role Description

We are seeking a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.

Your Role:

• Establishing professional relationships with clients, educating them on best practices
• Negotiating optimal payment arrangements to resolve customers' bills
• Maintaining a high level of professionalism in all interactions
• Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
• Updating customer account information and documenting call activity details
• Handling objections, excuses, and adhering to regulatory standards and best practices
• Achieving individual collection targets to meet department and company goals

Qualifications

• 3rd-party collections experience is an asset
• At least 1 year of experience in the call center industry
• Excellent oral and written communication skills in English for consistent collection calls
• Comfortable with Microsoft Ecosystem (word, excel, outlook, etc)
• Ability to display a prior track record of top-tier results
• Strong math skills with the ability to perform basic calculations quickly
• Strong work ethic and willingness to learn
• Ability to pass a background check
• Solid organizational and time management skills
• Ability to adapt in a fast-paced environment
• Must be able to work one night shift in a week

Requirements

• Broadband Internet with a wired connection from the computer to the modem. Speed must be 50 MPBS upload and 20 MPBS download.
• Equipment will be provided by the company
• Successful candidates will be pre-screened by our technical support team to ensure they meet all requirements to continue before being invited to training.

Application Process

If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We value diversity and encourage applications from people with disabilities. Accommodation is available upon request throughout the selection process.

We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.