[Hiring] Collections Agent @Smile Brands

Role Description

We are seeking a Collections Agent to join our Patient Services team. The primary function of this role is to handle inbound and outbound calls to resolve outstanding balances for rendered services. The Collections Agent must effectively respond to patient inquiries, provide status of accounts, provide account updates, and offer payment solutions, with the goal to cure delinquent balances, while providing excellent customer service.

Schedule (days/hours): 2 options: Mon–Fri 8a–4:30p or Mon–Thurs 9a–5:30p, Fri 8:30a–5p; both include rotating Sat 7a–12p (PST)

Responsibilities

• Handle high-volume inbound and outbound calls to resolve patient account balances
• Provide clear, accurate account information, including charges, payments, and insurance details
• Negotiate payment arrangements and guide patients toward appropriate solutions
• Address questions, disputes, and concerns with professionalism and empathy
• Collaborate with internal teams and field offices to support resolution efforts
• Meet daily productivity and collection performance goals

Qualifications

• 2+ years of experience in collections, sales, or negotiation
• Strong customer service skills with the ability to de-escalate and build rapport
• Experience in a high-volume call center environment (inbound and/or outbound)
• Clear communication skills and attention to detail
• Bilingual (English/Spanish)

Preferred Qualifications

• Experience in dental, medical, or healthcare billing
• Familiarity with insurance benefits and account reconciliation

Compensation

$16.50 + commission

Benefits

• Paid time off (“PTO”)
• Health, dental, and vision insurance
• Health savings account
• Telemedicine
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee discount programs
• Pet insurance
• 401k plan