[Hiring] Cloud Managed Services Associate @SoftwareOne

Role Description

We’re looking for a Cloud Managed Services Associate to join an international team working across Workplace, Data Center and Security. In this role, you’ll support enterprise customers, troubleshoot incidents, and keep systems running smoothly. You’ll learn from experienced engineers, gain certifications, and build a foundation for your IT career.

• Deliver Level 1 technical support for Microsoft 365 cloud technologies as part of a global support model (EMEA day shift only).
• Troubleshoot and resolve customer issues efficiently, operating calmly under pressure when systems are impacted.
• Drive incidents through to resolution, escalating to Level 2/3 or the Team Lead when required.
• Communicate clearly with customers, keeping them informed of incident progress, service updates, and critical events.
• Apply advanced troubleshooting techniques to provide tailored solutions for customer environments.
• Contribute to Knowledge Base articles and maintain accurate technical documentation.
• Follow defined quality and security processes, ensuring tickets are resolved quickly and effectively.
• Support continuous improvement initiatives, including service improvement programs and customer satisfaction feedback.

Qualifications

• Fluency in English and French
• Minimum 1 year of experience in technical support or managed services environment
• Strong working knowledge of M365 core workloads: Exchange Online, SharePoint, OneDrive, and Teams
• Basic experience troubleshooting security, networking, email integration, Intune/MDM, and desktop client interactions with M365
• Familiarity with Office 365 Security & Compliance features and authentication protocols
• Experience working within ITIL-based, change-controlled environments
• Ability to work effectively in a fast-paced, customer-facing support role
• Strong troubleshooting skills with a methodical, solution-driven mindset
• Excellent written and verbal communication skills
• Willingness to learn, certify, and contribute to knowledge-sharing initiatives

Benefits

• 26 days of annual paid leave.
• Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria
• Multisport card.
• Private Health Insurance.
• Food vouchers - 40.90 EUR / month.
• WFH / Transportation Allowance - 20.45 EUR / month
• President’s Club: Recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
• Lifelong education: A variety of training and development opportunities.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.