[Hiring] Clinic Scheduler Coordinator @CommonSpirit Health

Role Description

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

• Schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies.
• Ensure timely scheduling through effective communication.
• Accurately gather and verify patient insurance and documentation.
• Process reports and provide exceptional customer service to patients via phone and in-clinic assistance.
• Demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills.
• Manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.
• Schedule procedures and/or surgeries in an applicable facility setting considering the availability of procedure room, equipment, staff, and anesthesia care provider utilizing EMR scheduling software.
• Coordinate surgeries and/or procedures with multiple providers on cases in the same department and with other departments.
• Gather specific patient demographic and provider information to accurately determine the appropriate procedural or surgery appointment times and location based on availability of the provider and the procedural location.
• Coordinate, register, and schedule procedures and surgeries for patients according to availability and physician/APP direction.
• Conduct patient precertification on proper insurance approval for appointments and medical care.
• Ensure all preoperative required tests needed prior to surgery are scheduled and completed, including coordination with outside vendors if necessary (device reps, etc).

Qualifications

• High School GED General Studies and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler, or retail/service industry, upon hire.
• High School Graduate General Studies and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler, or retail/service industry, upon hire.
• Associates Other, upon hire.

Requirements

• Preferred: One year experience in the healthcare field using medical terminology.