[Hiring] Client Support - Representative I @CVS Health

Role Description

The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.

Key Responsibilities

• Member-Level Support
  • Respond to member inquiries via phone, email, or chat with professionalism and empathy.
  • Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
  • Escalate complex cases to senior support staff as needed.
  • Document all member interactions accurately to ensure compliance and service quality.
  • Identify recurring issues and share feedback with leadership for process improvement.
• Collaboration & Communication
  • Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
  • Participate in team huddles and training sessions to stay informed on product updates and policy changes.
  • Maintain a positive and solutions-oriented approach in all member interactions.
  • Review general team processes for accuracy and recommend updates to leadership.
• Professional Development
  • Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
  • Seek mentorship and feedback to grow into more advanced support or account-facing roles.

Qualifications

• Required
  • 1–2 years of experience in customer service, healthcare, insurance, or benefits.
  • Strong verbal and written communication skills.
  • Ability to manage member issues with empathy and attention to detail.
• Preferred
  • Associate’s degree in Business, Healthcare Administration, or related field.
  • Familiarity with CRM platforms, call center tools, or SOP documentation.
  • Interest in career growth within client support or account management.

Requirements

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: The typical pay range for this role is $17.00 - $28.46.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include:
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources, based on eligibility
• Additional details about available benefits are provided during the application process.