[Hiring] Client Support Representative @Lisa Russel

Role Description

As a Remote Client Support Representative, you'll serve as a trusted resource for clients by providing guidance, answering questions, and delivering exceptional service throughout the client experience. You'll enjoy the flexibility of working from home while remaining connected to a collaborative, supportive, and growth-focused virtual team.

What You'll Do

• Client Support
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products and services clearly and professionally
  • Assist clients with enrollment paperwork and benefit updates
  • Review existing coverage and discuss available options
  • Provide ongoing customer support and follow-up
  • Maintain accurate client records and documentation
• Relationship Building
  • Build trust through professionalism and empathy
  • Develop long-term client relationships
  • Deliver exceptional customer service with every interaction
  • Support families with integrity and compassion
• Professional Development
  • Participate in virtual training and mentorship programs
  • Attend team meetings and coaching sessions
  • Continue developing communication, leadership, and client service skills
  • Learn industry products, systems, and best practices

Qualifications

• Excellent communication and active listening skills
• Positive attitude and professional demeanor
• Strong customer service and relationship-building abilities
• Adaptability and willingness to learn
• Self-motivation and accountability
• Ability to work independently in a remote environment
• Team-oriented mindset with strong collaboration skills

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone
• Quiet, professional workspace

Benefits

• 100% Remote Work
• Work from anywhere in the United States
• No commuting
• Flexible scheduling options
• Modern virtual work environment
• Weekly Pay & Performance Bonuses
• Recognition programs
• Leadership opportunities
• Comprehensive Training & Mentorship
• Structured onboarding
• Weekly virtual training
• Leadership coaching
• Ongoing professional development
• Company-provided life insurance
• Medical reimbursement program for qualifying representatives
• Residual income opportunities
• Leadership development
• Career advancement opportunities
• Industry-leading virtual tools
• Secure online systems
• Dedicated leadership support
• Collaborative remote culture