[Hiring] Client Support Coordinator @Enterprise Holdings

Role Description

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management is excited to announce the opening of a Client Support Coordinator!

The Client Support Services Coordinator for the Leaseback team develops and maintains strong relationships with:

• EFM groups
• Clients
• License and Title administrators
• Third-party lending companies

This role supports the execution of leaseback acquisition and related transactions and provides customer service for:

• Vehicle Acquisition
• Lease modifications
• Product support
• License and Title services

This is a full-time remote position that allows you to work 100% from your home residence in the Greater St. Louis, MO Metropolitan area. The schedule for this position is Monday through Friday, 8 a.m. to 5 p.m. CST.

The pay range for this position is $23.46 per hour USD, determined based on factors including:

• Relevant education
• Qualifications
• Experience
• Skills
• Performance
• Time in position
• Business and organizational needs

Qualifications

• Must live in the Greater St. Louis metropolitan area
• One to two years successful experience in client communication
• Two or more years of successful experience analyzing data, troubleshooting, and identifying issues
• Two or more years of logistics, sales, or vendor support experience
• Intermediate skills of Microsoft Office applications (Word, Excel, Outlook)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

The ideal candidate will possess the following competencies:

• Executing
• Working with a Team
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Requirements

• Serve as a primary contact for leaseback-related services for Group personnel on behalf of clients
• Research and respond to questions or issues via email and phone from Group personnel, clients, and lienholders
• Support the leaseback initiation to title completion process
• Coordinate the collection of required titles and agreements
• Assist in license and titling needs through sale
• Support various vehicle needs that occur throughout the lease creation
• Develop and maintain relationships with Groups, License and Title, and lending companies
• Execute all leaseback options, including client communication, document collection, sale processing, and titling
• Provide proactive and timely status updates with clients
• Manage several separate client leasebacks simultaneously while providing excellent client service and follow-up
• Problem solve and provide resolution to potential quote creation and titling issues as applicable

Benefits

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account
• Health savings account
• Life and disability insurance
• Fertility benefits
• Employee Assistance Programs
• Profit sharing
• 401(k) employer match
• Discounts and more

Company Description

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.

With a North American fleet of 770,000 vehicles and growing at 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success), it’s also great for employees.

Our operations center is located at 2281 Ball Dr. St. Louis, MO 63146.