[Hiring] Client Support Associate @Nest Veterinary

Role Description

As a Client Support Associate, you'll be on the front lines of the Nest partner experience. You'll be the person veterinary practices turn to when they need help — and you'll be the person who makes sure they always walk away feeling supported, confident, and heard.

• Be the voice of Nest for our partner practices.
• Respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
• Troubleshoot issues with billing, plan setup, client communications, and platform usage.
• Maintain accurate records in our support system.
• Create and update self-serve content — help center articles, training videos, and internal documentation.
• Escalate bugs and pain points to Product and Hospital Success.
• Identify recurring practice needs and participate in cross-functional syncs to advocate for the customer.

Qualifications

• 2-5 years in a SaaS customer support role
• Excellent verbal and written communication — clear, friendly, and confident
• Highly organized and responsive; comfortable managing multiple cases at once
• Familiar with support tools like Zendesk, Intercom, Loom, or Notion
• Genuinely enthusiastic about helping people succeed — and about growing yourself in the process
• Startup experience or startup curiosity — looking to work in a fast-paced, challenging environment

Benefits

• 5X growth trajectory — you'll grow with the company, not just alongside it
• Real visibility — associates at Nest are heard, not siloed
• Career development from day one — we invest in people who invest in the work
• Mission that matters — more pets getting the care they need because of what you do every day
• Teammates who show up — kind, motivated, and genuinely collaborative

Company Description

Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden.

We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome.