[Hiring] Client Success Specialist @brightfin

Role Description

The Client Success Specialist is an operational delivery resource post-implementation and works closely with the assigned Client Success Manager. The Client Success Specialist completes operational tasks required to deliver contracted solutions to the assigned customer portfolio. The CSS also coordinates with other groups who provide support for customers like Procurement, Service Desk, and Expense Management. The Client Success Specialist must have strong Excel and PowerPoint skills as well as operational, multi-tasking, customer service, and analytical skills. Basic knowledge and understanding of ServiceNow will be an additional advantage.

Essential Functions / Duties / Responsibilities

• Works with Client Success Manager assigned to clients who act as the primary point of contact on clients.
• Handles recurring delivery tasks like Quarterly Business Review creation, real-time usage checks, allocation reporting, etc.
• Works closely with Client Success Manager and advises of challenges and opportunities related to the client.
• Supports Client Success Manager with needed documentation so that CSM can successfully facilitate client.
• Tracks down missing invoices, monitors open tickets and incidents, and follows up where needed.
• Works with carriers to resolve billing disputes or ticket issues.
• Serves as backup for Client Success Manager.

Qualifications

• Bachelor's Degree in an appropriate field of study (Technical) or equivalent work experience.
• 3-5 years of experience working in Client Support capacity.
• Experience with ServiceNow is a plus.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Advanced Excel skills required.
• Fluent English (written and spoken) required to interact with international clients, partners, and internal teams.

Benefits

• Medical insurance — after successful completion of the probationary period.
• Equipment — we set up everything you need to work comfortably from home.
• Full FOP administration — we handle all administrative matters related to your business entity.
• Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly. Shift changes are subject to Lead/Manager approval, provided they do not negatively impact team continuity.
• Annual salary review — based on performance review outcomes.
• Parental leave — we support you through every stage of life.
• Comfortable remote setup — we care about your day-to-day work experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Location

Remote (Ukraine Private Entrepreneur, internationally-based)